Retail & Customer Compliance
Glossary
MABD, chargeback penalties, routing guides, and vendor requirements explained. Navigate the retail compliance terms that protect your margins.
ASN Compliance
See Full Definition ->Meeting a retailer's specific requirements for Advance Ship Notice content, format, and transmission timing - typically via EDI 856 - to avoid chargebacks and receiving delays.
Branded Tracking
See Full Definition ->Shipment tracking links and pages customized with the shipper's own branding - logo, colors, and domain - shared directly with customers to provide delivery visibility under the shipper's identity.
Collect / Prepaid Shipping
See Full Definition ->The freight payment arrangement determining whether the shipper (prepaid) or the receiver/retailer (collect) selects and pays for the carrier - directly affecting routing control, cost visibility, and compliance obligations.
Customer Portal (Logistics)
See Full Definition ->A branded, self-service web interface that gives a shipper's customers real-time access to shipment tracking, order status, quotes, and delivery documentation - without calling or emailing the logistics team.
Fine-Free Shipping
See Full Definition ->The operational goal of shipping to retail customers without incurring any compliance-related chargebacks, OTIF fines, or deductions - achieved through consistent execution and proactive exception management.
GS1 Standards
See Full Definition ->A global framework of standards for product identification, labeling, and data exchange - including barcodes (UPC/EAN), SSCC codes, and GS1-128 shipping labels - required by most major retailers.
Must Arrive By Date (MABD)
See Full Definition ->The retailer-specified deadline by which a shipment must be delivered to the designated facility - the anchor date for OTIF compliance and delivery window calculations.
OTIF Fines / OTIF Penalties
See Full Definition ->Financial penalties charged by retailers when suppliers fail to deliver orders on time and in full, with major retailers like Walmart enforcing strict thresholds and per-case fees.
Purchase Order (PO) Management
See Full Definition ->The process of receiving, validating, organizing, and fulfilling retailer purchase orders - ensuring every PO is shipped accurately, on time, and with complete documentation.
Retailer Chargebacks / Vendor Chargebacks
See Full Definition ->Financial penalties imposed by retailers on suppliers for non-compliance with shipping, labeling, documentation, or delivery requirements - often deducted directly from remittance payments.
Retailer Scorecard
See Full Definition ->A periodic performance report issued by a retailer grading its suppliers on metrics like OTIF, fill rate, ASN accuracy, and compliance - directly influencing future shelf placement and order volume.
Routing Guide Compliance (Retail)
See Full Definition ->Adherence to a retailer's mandatory instructions for how freight must be shipped to their facilities - including designated carriers, service levels, and booking procedures.
Ship Window / Delivery Window
See Full Definition ->The retailer-defined timeframe during which a shipment must be picked up (ship window) or delivered (delivery window) to avoid compliance penalties.
Supply Chain Deductions
See Full Definition ->Broad category of retailer-imposed financial penalties deducted from supplier payments for logistics failures, compliance violations, or operational shortfalls across the supply chain.
Vendor Compliance
See Full Definition ->The full set of requirements a retailer imposes on suppliers governing how goods must be shipped, labeled, documented, and delivered - with financial penalties for non-conformance.
