Customer Logistics

Make Your Customers Love Your Logistics

Your operations are solid. Your customers shouldn't have to call to know it. Give them consumer-grade tracking, branded as your company. Track performance metrics that prove you deliver. Win more business by making logistics your competitive advantage.

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Dashboard interface showing dock scheduling calendar, item dimension input with turnable toggle, and real-time status updates for arrivals and departures.
Trusted by modern supply chains

The Logistics Platform for Best In Class Customer Teams

Meet Owlery's key Customer Logistics features, each designed to streamline order operations and improve customer satisfaction.

Consumer Grade Tracking Links

One click, full visibility

Send your customer a tracking link. They click it (no login, no carrier website, no tracking number confusion).

Chart showing weekly loads as blue bars and average cost per load as a green line from Nov 2024 to Nov 2025, with loads peaking around May 2025 and average cost per load gradually declining over the year.

Branded Customer Portal

Your brand, in Owlery

Customers see your logo and branding while getting the same powerful technology you use.

Complete Order Visibility

Full order history and details, with tracking status for in transit shipments.

Read-only access

Customers see everything they need without the ability to modify orders or access sensitive operations data.

Email notification confirming shipment of order SO-18293 with tracking link and Monday delivery and pickup details.

Freight Cost Tracking & Allocation

Track actual costs per customer

AI captures exact freight costs (base rate + fuel surcharge + accessorials + detention) and associates them with specific customer orders.

Flexible allocation rules

Set how you pass costs to customers so they always see what’s accurate.

Analytics and reporting

See freight spend by customer, by lane, by time period. Identify which customers are profitable on freight, which aren't.

Freight invoice numbered 10910 dated 18th June 2025 billed to Night Owl Coffee in San Francisco for $446.20, listing line haul, lumper fee, and fuel surcharge charges.

On Time Delivery Optimization

Configurable OTD definitions

Define on time exactly as you and your customers think about it.

Track performance across dimensions

Analyze by customer, lane, carrier, product, and more.

Customer-facing reports

Generate branded performance reports to share in QBRs. Show customers data that proves you're reliable.

Map showing a delivery route from Brunswick, GA, with a live chat discussion about shipment #5478 including updates on driver location and delivery status.

Turn Logistics Into a Competitive Advantage to Win More Business

Give customers professional tracking and prove your reliability with data.

100
%
orders with tracking visibility.
80
%
CSAT with branded tracking.
75
%
Reduction in customer status requests.

With Owlery, nothing falls through the cracks. This saves me a day’s worth of emails and prevents a truck from getting stranded.

Logistics Manager
Force of Nature

Owlery brings new technology, automation, and data driven decision making to our operations.

Director of Logistics
Local Bounti

We reduced our freight costs 25% in the first three months using Owlery.

VP Supply Chain
Daily Harvest

Win more business with better logistics

Improve customer satisfaction while improving operations

Upgrade your customer supply chain
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Frequently Asked Questions

Quick answers for modern shippers.

Can't find what you need? Email us: founders@owlery.ai

How quickly can we get started?

You'll be live in four weeks or less. Our three-phase implementation – Integrations, Configurations, and Training – is designed to fit your existing operations, ensuring a fast ROI without disrupting your workflow.

What types of operations benefit most from Owlery?

Owlery is purpose-built for mid-market and enterprise shippers who manage high-volume or complex freight. We specialize in industries with demanding logistics, including: Food & Beverage, Cold Chain, CPG, Industrial, Manufacturing, Home Goods, and Paper.

How is Owlery different from a traditional TMS Platform?

Traditional TMS software is rigid and focused solely on transportation execution. Owlery is an AI-driven Logistics Management Platform that automates the entire lifecycle - from intelligent load building to inventory-aware planning.

As a carrier-agnostic and shipper-first partner, we eliminate any conflict of interest that other platforms often carry. While legacy systems require months of manual configuration, Owlery adapts to your unique workflows, ensuring rapid ROI without operational disruption.

Who is the team behind Owlery?

We are logistics veterans who have lived your pain. Our founding team built the platforms at Uber Freight, Flexe, and Flock Freight, and we started Owlery because we knew shippers deserved better than legacy software. Guided by an advisory board of industry leaders - from DAT to supply chain executives at companies like Grocery Outlet - and backed by top institutional investors, we’ve built a team that understands logistics from every angle.

Our mission is simple: Make Supply Chain Teams Happy.

What types of freight does Owlery support?

Owlery is a true multi-modal platform built to handle the complexity of modern supply chains. Whether you’re moving Full Truckload (FTL), Less-than-Truckload (LTL), Intermodal, Air Freight, Ocean Freight, or Parcel, Owlery automates the orchestration of every move. From dry van and temperature-controlled loads to specialized industrial freight, if it moves in your supply chain, Owlery optimizes it.

Is our data secure?

Security is our baseline, not an add-on. Owlery is built on enterprise-grade infrastructure with encryption for data at rest and in transit, and default SSO to ensure secure user access. With 24/7 monitoring and redundant fallbacks, you can rely on zero-interruption for your operations.

How do you pronounce "Owlery"?

Call it whatever feels natural – OWL-er-ee is the most common. We chose the name because owls represent everything modern logistics should be: vigilant, sharp, and capable of seeing what others miss. Those aren't just brand values – they're what we build into the platform every day to catch disruptions and optimize your supply chain before problems arise.

Something else?

Don't hesitate to reach out to our support team: support@owlery.ai

Ready to make your supply chain team happy?

Start saving on freight and time in days—not months

Book a Demo
Estimate your ROI